Privacy and <span class="block"> Confidentiality Policy</span>

Client confidentiality is of the utmost importance to us. All interactions with clinicians—including appointment scheduling, attendance, session content, counseling progress, and records—are kept strictly confidential.

We use a state-of-the-art electronic record-keeping system to ensure client confidentiality while supporting the highest standards of interprofessional communication and care coordination.

However, confidentiality may be breached under the following circumstances:

• If there is a risk of harm to yourself or others.
• In cases of suspected abuse or neglect of minors.
• When legally mandated, such as when court proceedings require access to client records.

In such situations, your emergency contact may be notified.

For in-person sessions, clinicians take every measure to provide a safe and private environment. Please be aware that online counseling comes with certain limitations, such as:

• Differences in time zones.
• Internet connection issues that may affect session quality.

Online sessions may be conducted via Zoom, WhatsApp, Medesk, or telephone. To protect your privacy, ensure that you are in a secure and quiet space during online sessions, as there is a risk of being overheard by others in your vicinity. You are responsible for maintaining a distraction-free and private environment, and your therapist will do the same.