Privacy and Confidentiality Policy

Client confidentiality is of the utmost importance to us. All interactions with clinicians—including appointment scheduling, attendance, session content, counseling progress, and records—are kept strictly confidential.

 We use a state-of-the-art electronic record-keeping system to ensure client confidentiality while supporting the highest standards of interprofessional communication and care coordination.

However, confidentiality may be breached under the following circumstances:

• If there is a risk of harm to yourself or others.
• In cases of suspected abuse or neglect of minors.
• When legally mandated, such as when court proceedings require access to client records.

In such situations, your emergency contact may be notified.

For in-person sessions, clinicians take every measure to provide a safe and private environment. Please be aware that online counseling comes with certain limitations, such as:

• Differences in time zones.
• Internet connection issues that may affect session quality.

Online sessions may be conducted via Zoom, WhatsApp, Medesk, or telephone. To protect your privacy, ensure that you are in a secure and quiet space during online sessions, as there is a risk of being overheard by others in your vicinity. You are responsible for maintaining a distraction-free and private environment, and your therapist will do the same.