Aqidah Healthcare Limited strives to make our services accessible by offering flexible payment options for your appointments.
Accepted Payment Methods
When completing your booking, you may choose one of the following payment methods:
- Online Payment: Secure prepayment via Credit/Debit Card, bKash, or Nagad.
- Cash After Appointment: Payment made physically at the clinic reception following your consultation.
Cancellation and Refund Conditions
- Cancellation by Aqidah Healthcare: If we must cancel or reschedule your appointment (as per our availability disclaimer) and the new proposed time does not work for you, you are entitled to a 100% full refund of any online prepayments.
- Cancellation by Patient: To be eligible for a refund, you must cancel your appointment at least 24 hours priorto the scheduled slot. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee or deemed non-refundable, depending on the specific clinician's policy.
- No-Shows:If you select "Cash After Appointment" and fail to show up without prior notice, Aqidah Healthcare reserves the right to restrict your ability to use the "Cash" option for future bookings.
Refund Processing Time
Approved refunds for online payments will be reversed to the original payment method (Bank Card, bKash, or Nagad). Please allow 7 to 10 business daysfor the transaction to reflect in your account, depending on your bank or mobile financial service provider's processing times. Cash refunds are not provided for online payments.
